Account Manager

Milepost

Anywhere, TN United States

As an Account Manager at Milepost, you will serve as the strategic lead and trusted advisor on client accounts. A key part of your role will be to identify and propose new work with existing and adjacent clients. You will anticipate needs, read between the lines, seek to understand, and make recommendations that best serve our clients.

As the primary point of contact for your clients, you will become an expert on their personal and professional preferences, needs, strengths, weaknesses, career aspirations, and how they fit into the goals of their company. You will understand and represent their context, opinions, and values – and will use this understanding to provide a lens that ensures all projects and deliverables meet client objectives and are executed according to client standards. 

Outside of client work, this position will identify strategic relationship building opportunities, attend and present at conferences, and ideate thought leadership concepts for build out by our marketing team to grow Milepost’s market presence. The ratio of client work to internal initiatives for this role is 4:1.

 

Our Account Manager must be:

  • Inspired by the opportunity to ideate and set a course when only a loose idea of destination is known.
  • A natural relationship builder with strong business acumen.
  • Able to listen, ask questions, and postulate ideas and/or solutions in real time.
  • Naturally curious, entrepreneurial, and unafraid to bring fresh, creative ideas to the table.
  • Able to clearly communicate concepts and strategies to a person, team, or company.
  • Willing to have tough conversations with clients, partners, and team members.
  • Proactive, flexible, resourceful, and comfortable with uncertainty.

Core Responsibilities

  • Work closely with clients to understand context, anticipate and identify emerging needs, and recommend work to fulfill those needs.
  • Develop the strategy and direction for activities: cast a vision, form concepts, and clearly communicate the vision to clients and internal teams for sign-off and delivery.
  • Manage, delegate, and actively contribute to project work, tasks, and deliverables. 
  • Develop a trusted relationship with clients to fully understand their business strategy, political nuance, and success metrics.
  • Ensure project strategies and deliverables align with client needs and objectives.
  • Assess, train, manage, and motivate internal team members to optimize productivity and promote professional growth.
  • Understand, advocate for, and represent the client’s opinions, values, needs, and objectives in all interactions. 
  • Advise internal/external partners on program design, deployment, and management.
  • Review and provide feedback on internal deliverables to ensure client standards and change requests have been met. 
  • Manage and provide staff augmentation for program implementation and support. 
  • Facilitate impactful meetings and workshops.
  • Meaningfully engage and manage stakeholders and project partners.
  • Develop and provide input on budgets, SOWs/POs, and schedules.
  • Estimate and communicate anticipated hours each month, ensuring there is enough work for team members to hit their billable hours targets. 
  • Manage and track monthly spend by team member, including time and materials, PO spend and burn rate, passthrough costs, and whether projected hours are being hit.
  • Identify relationship building opportunities, ideate thought leadership concepts, and find opportunities to grow Milepost’s market presence. 

Skills, Knowledge and Expertise

  • Stellar interpersonal skills – able to build strong, long-lasting relationships and collaborate effectively with clients and partners at all levels, including executive and C-suite.
  • Exceptional problem-solving and critical thinking skills – able to find creative solutions to complex issues.
  • Technical aptitude – able to understand and facilitate understanding of technical topics in the energy and government sectors.
  • Outstanding presentation, facilitation, and stakeholder engagement skills. 
  • Excellent active listening and interviewing skills that drive attunement and clarity.
  • Time management and multitasking – able to manage multiple shifting timelines, meet deadlines under pressure, and adjust to changing priorities.
  • Able to communicate professionally regarding challenging feedback, schedules, deadlines, budgets, and work processes.
  • Fundamental project management and customer service skills.
  • Fundamental business development and new project opportunity identification skills.
  • Demonstrated reliability – a high-performing teammate and mentor for the Milepost team.
  • Demonstrated leadership, teamwork, and client management skills.

Education and Experience

  • Bachelor’s degree or equivalent work experience 
  • 3+ years of relevant industry experience (government program administration, grants, electric utilities, clean energy technologies, public benefit, etc.)
  • Demonstrable track record of successfully identifying and delivering new client opportunities 
  • Adept in Microsoft Office Suite (Word, PowerPoint, Excel, etc.)
  • Professional experience in the utility or energy sector preferred


NOTE: Applicants must be authorized to work for any employer in the U.S. without sponsorship.

About Milepost

Milepost is a Certified B Corporation, which means we use our business as a force for good and are committed to the highest standards of corporate accountability and transparency. Our team is comprised of fun-loving, values-driven, and collaborative problem-solvers located across the country. We use savvy strategic thinking, bold creativity, and fresh approaches to develop engaging experiences and compelling communications. 
 
Milepost is a proud equal opportunity employer, and is committed to creating an equitable, diverse, and inclusive workplace. Employment decisions are made according to qualifications, merit, and business need. We do not discriminate on the basis of race, religion, color, gender identity or expression, sexual orientation, age, disability, veteran status, or any other other attribute. Candidates from diverse backgrounds are encouraged to apply.

Learn more about us and the work we do at www.engagemilepost.com.

Experience Level
Mid II (4-8 years)
AICP Level
--
Specialty
Sustainability or Climate Protection Planning
Salary Range
$88,000 - $101,000 / year